So here's a happy story. We had a great time at Universal Orlando Resort a few weeks ago but, in what I expect is an all-too-common end-of-day experience, a happily exhausted kid lost a souvenir Ollivanders wand on a shuttle bus. And now it's back. Having contacted Universal to express appreciation over an unrelated matter during our visit, I decided to ask whether anyone happened to find it and turn it in. No one had. But Universal insisted on sending a replacement free of charge anyway. (A Hermione Granger model, if you're curious. And yes, Diagon Alley is well worth a visit. So small from the outside, so big from the inside. Almost like... magic.) And yesterday a courier package arrived with the wand in it.
What great customer service, on top of excellent rides and other attractions.
Thanks, Universal. Or in the spirit of Harry Potter, vobis gratias ago.